pricing_picWaldron Digital offers many competitively priced support plans to fit your business size, needs and budget.  All clients receive timely, comprehensive and expert support.

For your convenience, we accept many forms of payment including cash, check, credit card, PayPal and Bitcoin. We bill monthly in arrears and extend Net 30 terms to all our clients after the first invoice payment, which is due upon initial project completion. Invoices are emailed to you on the first business day of the month.

Monthly support plan fees are non-refundable and require a minimum one year obligation, month-to-month thereafter. Hours included must be used within the monthly plan billing cycle.


Basic Support Plan $100 Monthly / Save 9%
1 Hour Included + $100/Hour Additional
  • Guaranteed Next-Day On-site Emergency Response Service*
  • Guaranteed Same-Day Business Hours Remote Support – Same Day Response

Bronze Support Plan $375 Monthly / Save 15%
4 Hours Included + $95/Hour Additional
  • Guaranteed Same-Day On-site Emergency Response Service*
  • Guaranteed 24/7/365 Remote Support – 4 Hour Response
  • Free Weekly Vulnerability and Exploit Scanning

Silver Support Plan $700 Monthly / Save 20%
8 Hours Included + $90/Hour Additional
  • Guaranteed Same-Day On-site Emergency Response Service*
  • Guaranteed 24/7/365 Remote Support – 3 Hour Response
  • Free Weekly Vulnerability and Exploit Scanning

Gold Support Plan $1,300 Monthly / Save 26%
16 Hours Included + $85/Hour Additional
  • Guaranteed Same-Day On-site Emergency Response Service*
  • Guaranteed 24/7/365 Remote Support – 2 Hour Response
  • Free Weekly Vulnerability and Exploit Scanning

Platinum Support Plan $1,800 Monthly / Save 32%
24 Hours Included + $80/Hour Additional
  • Guaranteed Same-Day On-site Emergency Response Service*
  • Guaranteed 24/7/365 Remote Support – 1 Hour Response
  • Free Weekly Vulnerability and Exploit Scanning

All Support Plans include the following features and benefits: $250 Monthly
FREE with your Support Plan!
  • Remote support billed at 0.25 hour minimum per call/incident (versus standard rate @ 0.5 hour)
  • 24/7 Internet Connectivity/Server Monitoring & Notification with Proactive Response
  • Free Ubiquiti UNMS Managed Firewall Service, Firmware Updates and Same-Day Firewall Replacement
  • Free Ubiquiti UniFi Managed Cloud Controller Access and Firmware Updates
  • Free Remote Uptime Monitoring & Notification for Sites/Servers (1 Minute Check Interval)
  • Free Dynamic DNS Services
  • Lock in a low rate for future service and projects
  • Daily Backup Monitoring

Standard Rate $110 / Hour
No SLA or Guarantees
  • Best-effort remote email/chat/phone support, depending on availability
  • Remote support calls at 0.5 hour ($55) minimum per call/incident
  • After-hours and weekend remote support available for $165/hour
  • Clients in this tier are accepted on a case-by-case basis
  • Rate competitive with our industry peers

(†) In the event of multiple simultaneous emergencies or a significant act-of-god/natural disaster that exceeds Waldron Digital capacity, clients will be serviced in this order: Platinum, Gold, Silver, Bronze then Basic.
(*) An emergency is defined as an event that causes significant disruption to your business, i.e. internet outages, server failures, etc. Waldron Digital will troubleshoot remotely before on-site response in an effort to speed up recovery efforts. 24 hour support is not applicable for minor issues that can be handled during business hours.